Resources
Patient guides and health information to keep you informed.
Everything You Need for Your Visit
Helpful information to help you prepare for your appointment and understand our services.
Appointment Preparation
What to bring to your visit and what to expect.
- Photo identification — passport, driving licence or similar
- A list of all your current medications, including doses
- A patient summary from your GP, or downloaded from the NHS App
- Any recent test results, scans or hospital letters
- A note of the questions or concerns you would like to discuss
Your Medication List & GP Summary
The two documents that make your appointment far more useful.
- Write down every medication you take, the dose and how often — including inhalers, creams, contraception and anything bought over the counter
- Include supplements and herbal remedies, as these can interact with prescribed medication
- Your GP practice can print a patient summary on request, usually free of charge
- Alternatively, open the NHS App, go to your GP health record and download your summary before you attend
- Without a summary we may not be able to prescribe safely at your first visit
Prescription Policy
How private prescriptions and repeat medications work here.
- Private prescriptions are issued during your consultation where clinically appropriate
- Electronic prescriptions can be sent directly to your chosen pharmacy
- Repeat prescriptions are available after an initial consultation and review
- Prescription and medication charges are separate from the consultation fee
- Some medications are not prescribed at this clinic — see What We Do Not Offer below
Insurance & Fees
How payment works if you are insured.
- You pay the clinic directly at the time of booking
- You then claim the cost back from your insurance provider yourself
- We do not invoice insurers or handle claims on your behalf
- We will provide a full receipt containing everything your insurer needs
- Please check what your policy covers before you book
Frequently Asked Questions
How do I book an appointment?
Book online through our booking page, which shows live availability 24 hours a day. You can also send us an enquiry or call the clinic and we will arrange a time with you.
How long are appointments?
Standard appointments are 20 minutes. Specialist appointments — health screening, fertility and menopause — are one hour, giving us time to assess you properly and agree a plan.
Can you provide the same services as my NHS GP?
Yes. We can provide any service an NHS GP can offer. The difference is how quickly you are seen and how much unhurried time you get with your clinician.
Do you accept private health insurance?
You pay the clinic directly for your appointment and then claim the cost back from your insurer yourself. We do not invoice insurers on your behalf. We will give you a receipt with everything your insurer needs.
What should I bring to my appointment?
Please bring photo identification, a list of your current medications and doses, and a patient summary from your GP or downloaded from the NHS App. Any recent test results or letters are helpful too.
Do you offer home visits?
Yes. Home visits can be arranged at mutually feasible times. Please send us an enquiry or call the clinic to discuss.
Still Have Questions?
Get in touch with our friendly team and we will come back to you within 24 hours.
What We Do Not Offer
So that you do not book an appointment expecting something we cannot provide, please note that we do not offer the following:
- ADHD medication — including initiation, private prescriptions and shared-care arrangements
- Benzodiazepines such as diazepam, and other sedative or hypnotic medication
- Opioid painkillers and other controlled drugs
- Repeat prescriptions for medication started elsewhere without a full review
- Emergency or urgent care — please call 111, or 999 in an emergency
- Sick notes or medical reports where we have not clinically assessed you
If you are unsure whether we can help with something, please send us an enquiry before booking and we will tell you honestly.
Disclaimers & FAQs
Regulated activities are provided by ThanksDoc. Our full terms, privacy policy and frequently asked questions are published on the ThanksDoc website.
- Regulated activities are provided by ThanksDoc. Full terms, disclaimers and frequently asked questions are published on the ThanksDoc website.
- This website is for general information only and does not constitute medical advice, diagnosis or treatment. Always seek the advice of a qualified clinician regarding a medical condition.
- We are not an emergency service. If you require urgent medical attention, call 111, or 999 in an emergency.
- Prescriptions are issued at the clinician's discretion following consultation and are never guaranteed in advance. Certain medications are not prescribed at this clinic at all — please see What We Do Not Offer.
- If you hold private health insurance, you pay the clinic directly and claim the cost back from your insurer yourself. We do not invoice insurers or handle claims on your behalf.
- Fees are payable at the time of booking. Prices are subject to change; the price confirmed at booking is the price you pay.
To raise a complaint, please email us directly at replaceemail@here. We aim to acknowledge every complaint within five working days.
Complaints about regulated activities may also be directed to our provider, ThanksDoc, at complaints@thanksdoc.co.uk.